Returns:

We at PooPail have the most sincere desire to deliver a quality product that will last for years. We will gladly replace any damaged or missing parts for your PooPail. We offer a 30-day return policy, which means you have 30 days after receiving your PooPail to request a return and/or refund.

To be eligible for a return, your PooPail must be in its original box, unused, and unassembled. If your PooPail has been assembled, you will need to cut-off push-nuts and disassemble it. It must be clean and in the same condition that you received it, unworn or unused, and shipped back in its original packaging.

If you wish to return PooPail Liner Bags or SmartPoopy Walking Bags, the boxes must be unopened and in the original condition.
To start a return, you can contact us at sandy@goodwag.com. We will issue a return shipping label.

Returns will need to be sent to the following address:
GoodWag, Inc.
8 La Cumbre Circle
Santa Barbara CA 93105
USA

PooPail can, at our discretion deduct the return shipping cost and any damages from your refund.

You can always contact us for any question at sandy@goodwag.com.

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, if you receive the wrong item, or parts are missing, please reach out to sandy@goodwag.com. This will allow us to correct the issue and make it right.


Thank you for being part of the PooPail Family!
Sandy